Elements and Performance Criteria
- Conduct pre-program assessments
- Discuss program objectives and format with potential group participants to assess the program's suitability for them
- Identify special needs of potential group participants in pre-group assessment
- Identify conditions potentially incompatible with program objectives
- Select participants for group according to selection criteria
- Communicate participant acceptance and confirm with client
- Confirm program process
- Implement program
- Deliver program content according to the sequence and procedure identified
- Manage pace of delivery to meet timeline requirements and overall objectives
- Encourage group interaction and manage it to maintain relevancy and ensure equity of discussion amongst participants
- Present material to accommodate relevant discussion and questions, while ensuring key information and processes are delivered within timing requirements
- Use presentation tools and adult learning theories and models effectively
- Provide communication and literacy support to participants as required to ensure equitable access to information
- Summarise information and key learning throughout the program
- Deliver program collaboratively with co-facilitator where required
- Contain emotional responses
- Ensure strong emotions expressed by participants are acknowledged and affirmed
- Normalise and validate participant experience where appropriate and sensitively challenge where required
- Refer participant to support services if required and encourage them to seek follow up support
- Refocus group participants on program process
- Review achievement of program objectives
- Assess participants' understanding of key concepts and achievement of learning objectives during delivery
- Identify additional issues raised which are not addressed within the scope of the program and initiate referral or follow up action to address them
- Conduct program evaluation according to program evaluation process and complete reporting in line with requirements
- Gather and assess feedback on program to guide continuous improvement of delivery
- Review effectiveness of implementation with co-facilitator or supervisor
- Identify opportunities to improve program delivery